Orders not in stock
In the unlikely event that your order is out of stock, we will email or call you and provide the option to cancel or change the item. We will endeavour to fulfil all orders as quickly as possible, but please bear in mind that by the nature of this product certain ranges can take up to 4 weeks to re-stock.
Damages in delivery
Due to the nature of our products, all damages must be reported on delivery of goods. In the unlikely event that this occurs sign for goods as "DAMAGED".
If in the event goods cannot be checked upon delivery goods must be signed for as "UNCHECKED". Please contact us immediately. Goods must be returned in there original packaging. You are entitled to either an exchange or full refund. If you have not signed for the goods as damaged or unchecked no refund will be given.
Errors in delivery
All order errors must be reported on delivery of goods. If in the event goods cannot be checked upon delivery goods must be signed as unchecked. In the unlikely event that this occurs please contact us immediately. Goods must be returned in there original packaging and as new. Refunds will be made within 5 working days.
Sizes and Imperfections
Nearly all the carpets in the Arte Espina collection are available in different dimensions. You can find the exact measurements per design on this website. Be aware that the designs in sizes smaller then 120 x 180cm can deviate because of simplifications. Deviations up to 5% of the sizes are possible. For more information please contact us.
Cancellations and Returns
You have seven days only from receipt of goods in which to inform us of returns for any reason, all cancelled orders will incur a £8 admin fee. The cost of returning goods other than faulty or errors will be paid for by the customer, this costs £23.50 per pickup attempt. All returns must be packaged as received and product as new, or a full refund will not be given. We will arrange collection. Refunds will be processed within 30 days of notification of the cancellation. Any orders sent outside of the UK Mainland are non returnable.
Credit Card Security
We use Worldpay for the processing of all credit and debit card payments. They take responsibility for capturing and storing card details on their secure servers using 128 bit secure sockets layer technology and always ensure that this information is held with the very high levels of security you would expect from a major financial services company.
Colour and Images
Due to the nature of monitor set up, colours may vary slightly. Every effort has been made to reflect the true colours of our products.
Complaints
It is our policy to provide the highest level of service to our customers. If you have a complaint please direct it to our customer service department at info@arteespinarugs.co.uk - We will contact you with a response.
Remittance Terms
Payment in full is required before any goods are despatched. All invoices include VAT at the standard rate and delivery.
Confidentiality
Customer details are strictly confidential and are protected within the current Data Protection Act. We do not disclose any information to third parties. Click here for more details of our privacy policy.
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